FAQ
We are never too busy snacking to answer your questions! If you don’t find the answer to your questions/ concerns, please feel free to drop us a line at info@nekonuts.ca.
There is a layer of oil on top of my nut butter, should I pour it away?
No, please do not get rid of the oils! Occurrence of oil separation is common for natural nut butters; this is the oils from the nuts and it serves as a natural preservative, which is the reason you don’t have to put your nut butters into the fridge. We recommend stirring the jar and mixing the oils back with the nut butters each time (otherwise it will get hardened at the bottom).
Do I need to store the nut butter in the fridge after it's opened?
No, we don’t suggest refrigerating them as they will become difficult to spread. We recommend storing the nut butters in a cool dry place away from direct sunlight
I did not stir my nut butters and the bottom part has become hard and difficult to spread, is it still good for consumption?
Yes! To make your experience better, you can use it for cooking and baking, for example, cook it with oatmeal, blend it with fruits & almond milk for smoothies. You can even make overnight oats in the jar with the remaining nut butters!
Can I send you back the empty jars for recycling?
We do not currently reuse our bottles unfortunately due to logistics and hygiene concerns. You can consider donating your jars to zero waste grocery, or check out our Instagram for some reuse inspirations on our Instagram highlight “Reuse”!
I want to have my order sooner, what can I do?
We normally dispatch within 1 – 2 business days after you have placed your order, but it could take up to a week if your item is out of stock (rare event). Send us a message if you want them urgently and we will sort it out. If you can’t wait for our nut butters, sometimes we can do same day delivery!
Can I order nut butters as gifts for special occasions?
Sure! We take batch order for special occasions i.e. weddings and cooperate events. Please contact us at info@nekonuts.ca for details.
Do you accept catering orders?
Yes, we do accept catering orders! If you’re interested in placing a catering order for our delicious roasted nuts, we would be delighted to assist you. Please feel free to contact us at info@nekonuts.ca. We will be happy to provide you with more information about our catering services and customzie your order.